Patients and Visitors


Patients are the first priority of physicians and staff at all times. In every decision, the patient’s best interest is our primary concern. We guard our patients’ confidentiality and are strong advocates for their safety. We will make your hospital experience as positive, personal, and comfortable as possible.

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Billing Information


Billing Information

We continually strive to contain costs, while maintaining our commitment to excellence in medical care, by ensuring that every appropriate effort is made to collect money owed to the hospital for services provided.

Patients are responsible for the charges for services received. However, to assist patients in meeting their financial obligations, the hospital will bill their health insurance carrier(s) for them, as long as a valid ID card and/or information regarding insurance coverage is presented at the time of registration.

The hospital accepts assignments of benefits and maintains an active follow-up program with all insurance carriers. Insurance is billed as a courtesy to the patient and the patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance if payment has not been made within 45 days. Accounts with balances due after 60 days will be billed to the patient, regardless of pending insurance benefits. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.

At the patient's request, a detailed bill may be provided. The hospital will send periodic statements to the patients or responsible party in an effort to keep them informed as to the status of all open accounts.

Please contact our Patient Accounts department for more details.


Community Health Library


Munson’s Community Health Library, located at the south entrance of the Munson Community Health Center, is a lending library open to community members and health care professionals. The Library provides access to information to help inform people about their health concerns, health care decisions, and wellness. The collection includes books and videos written for the lay-person covering traditional, complementary, and alternative medicine, in addition to anatomical models, access to the Internet, and health care databases for research.


Monday - Friday  8:30 am – 5:00 pm (closed 12 - 12:30 pm)

For more information,
Phone: (231) 935-9265
Fax: (231) 935-9267



Munson Healthcare has made a commitment to ensuring that patients in rural areas have easy access to health care.

For more information or to access busing services contact your health care provider, or call one of the following:

Health Ride (Benzie, Grand Traverse, and Leelanau Counties)
(231) 941-2324 or 1-888-228-7743

 Location  Phone Number(s) 
Antrim County (231) 533-8644
Crawford County (989) 348-8215
Kalkaska County (231) 258-6808
Manistee County (231) 723-6561
Wexford County (231) 775-9411


North Flight EMS

North Flight EMS is a fully-integrated, emergency medical and patient transport service, with primary locations in Traverse City, Grayling, and Cadillac. Transportation services, both emergent and non-emergent, are available via ground rescue vehicles, helicopter, or fixed-wing aircraft. Transport services can be facilitated throughout the continental US.

To access transportation services call 1-800-922-6170.


Voices and Views


Share Your Thoughts

As Munson Healthcare works to ensure that outstanding health care is available in northern Michigan today and for future generations, we are interested in hearing your thoughts.

Please contact us via email at, or the Voices and Views phone line at (231) 935-2000. We sincerely value your interest and input.